Goods Delivery.

We try to deliver within 5 working days in the Sydney Metropolitan area from your payment and between 7 and 10 days elsewhere in Australia, provided the goods are in stock at the time of order. Freight charges will apply and you will be advised when we send your tax invoice for approval and when your payment has been cleared.

 

Returns Policy.

The Canine College generally adopts the policy recommended by the Retail Traders Association in relation to returns and refunds. Unless the goods have a non warrantable fault, or are not as we have described them to the customer no return is accepted or refund given.

There are circumstances where we will agree to an exchange where it is within 7 days of the original sale, a receipt is produced and the goods being exchanged are either still in their wrapping or unused. This generally applies where there is an upgrade or an exchange to a different strength or model in the same or higher price category.

Returns in all other circumstances are only taken with the approval of one of the Company's directors and in such situations the customer is given a credit for the value of the return to be used within the business less a small restocking fee.

In the event of a return the cost of the freight is non-refundable. Any freight or postage costs for such returns are at the customers expense.

Customers should note when purchasing that the prices shown may be subject to change without notification and that items illustrated in this website may not necessarily be exactly the same as the goods described or despatched.

 

Prices.

We try very hard to make sure that the prices on our website reflect the current prices however in some instances this is not always possible as there can be some factors that are overlooked.  In these instances we reserve the right to sell our goods at our current prices and charge freight at the calculated rate which is AUD$6.00 for up to 3 items and AUD$10.00 for more than 3 items.