The Canine College generally adopts the policy
recommended by the Retail Traders Association in relation to returns
and refunds. Unless the goods have a non warrantable fault, or are not
as we have described them to the customer no return is accepted or
There are circumstances where we will agree to an exchange where it is
within 7 days of the original sale, a receipt is produced and the
goods being exchanged are either still in their wrapping or unused.
This generally applies where there is an upgrade or an exchange to a
different strength or model in the same or higher price category.
Returns in all other circumstances are only taken with the approval of
one of the Company's directors and in such situations the customer is
given a credit for the value of the return to be used within the
business less a small restocking fee.
In the event of a return the cost of the freight is non-refundable.
Any freight or postage costs for such returns are at the customers
Customers should note when purchasing that the prices shown may be
subject to change without notification and that items illustrated in
this website may not necessarily be exactly the same as the goods
described or despatched.